Frequently Asked Questions
Your guide to beauty, shipping, and self-care excellence.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After processing, a shipping notification with a tracking number will be sent so you can follow your Magnus Supply order every step of the way.
Do you offer international shipping?
Yes, Magnus Supply ships worldwide. International delivery times vary by location, typically arriving within 7-14 business days. Please note that custom duties may apply depending on your country's regulations.
Are your beauty products cruelty-free?
Absolutely. At Magnus Supply, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
What is your return policy for skincare items?
Due to the hygienic nature of beauty products, we accept returns on unopened and unused items within 30 days of purchase. If you receive a damaged product, please contact our support team immediately for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.
How can I find the right product for my skin type?
Each product page features a detailed 'Skin Type Guide' and ingredient list. If you need personalized advice, our beauty consultants are available via live chat to help you curate your perfect routine.